My Work
Information hierarchy
Complex use cases
Data visualization
UI resdesign
Web assistant
Data-driven solution
Contact directory
Redesigned contact creation experience to improve AI Smart call routing accuracy.
AI system
Flatiron
Redesigned EMR dashboard to improve work efficiency for oncologists
QBack
Designed a native app experience for back pain home rehab exercise
Interaction design
Backoffice workflow
Prescriptions refill web assistant
Simplified the phone-to-web refill process to increase refill success rate.
GritWell virtual care
Improved patient mobile scheduling and practitioner back-office experience.
Sessions
Help QA teams to get insights and act faster with millions of AI conversations.
AI features
Navigation and IA design